Monday, March 30, 2009

Building and Sustaining Trust in Organizations

George Ambler, of The Practice of Leadership blog, write an interesting article titled How Leaders Build Trust, discussing a trust model and roadmap to help leaders build trust. The transactional trust model was developed by Dennis and Michelle Reina, founders of the Reina Trust Building Institute and the authors of "Trust and Betrayal in the Workplace."

One aspect of the model centers around contractual trust, or "how expectations are managed and how boundaries are set." To improve your level of contractual trust, focus on being consistent, managing expectations, keeping agreements and delegating appropriately.

Another component of the model centers around...

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